Grey Matter

• I do accept conditional return of artwork.
• Because of the custom nature of these items, unless they arrive damaged or defective, I can't accept exchanges for:
  🔸Custom Orders
  🔸Items on sale
  🔸Gift Cards
• If you would like to exchange it for another item from my shop, please contact me within 7 days of delivery.
• The artwork must be returned in its original packaging and state for exchanges to be processed.
• Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

I respond to questions and chats very quickly, often immediately or within 24 hours. As the artist and maker, I personally love to answer any questions you may have before you make a purchase. I have tried to address most of the frequently asked questions in this section, but if there is anything you need to ask, I am just a message or email away.To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return / exchange, you can contact me at rt@soulcurryart.com.
Check for FAQs 👉 https://soulcurryart.com/pages/faq-frequently-asked-questions

• All my orders are usually dispatched within 3-5 business days. All my large prints, canvas prints and stretched canvas prints are custom printed to order and the printing time varies between 48 hours to 10 business days depending on the nature and size of the artwork.
• If I anticipate any delays, I reach out to the buyer directly, through the email provided with the order.
• Processing and shipping times vary greatly from one area to another and are dependent on the mail carrier service of the buyer's country.
• I pack all my orders with love, care and thought, while consciously trying to reduce my footprint on the environment and use recyclable or reusable packaging wherever possible.
• I send ALL my orders with a tracking number, which is sent out to the buyer as soon as the item ships out. It ensures safety and trackability till the package reaches its destination. 
• Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. The customs are charged by the buyer's country and I have no way of knowing or predicting any custom charges that may apply.
• I track each order till it gets to its destination safely, and if I notice any delays or problems, I will contact the buyer with the details.
• The information you provide at checkout is completely safe. I DO NOT share any of the buyer information on any platform. I only use it to communicate with the buyer directly, regarding their order.