Still Ocean

• I do accept conditional return of artwork.
• Because of the custom nature of these items, unless they arrive damaged or defective, I can't accept exchanges for:
  🔸Custom Orders
  🔸Items on sale
  🔸Gift Cards
• If you would like to exchange it for another item from my shop, please contact me within 7 days of delivery.
• The artwork must be returned in its original packaging and state for exchanges to be processed.
• Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

I respond to questions and chats very quickly, often immediately or within 24 hours. As the artist and maker, I personally love to answer any questions you may have before you make a purchase. I have tried to address most of the frequently asked questions in this section, but if there is anything you need to ask, I am just a message or email away.To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return / exchange, you can contact me at art@soulcurryart.com.
Check for FAQs 👉 https://soulcurryart.com/pages/faq-frequently-asked-questions

• All my orders are usually dispatched within 3-5 business days.
• If I anticipate any delays, any error or suggestion in order address flagged by Google or Shopify, I reach out to the buyer directly, through the email provided with the order.
• Processing and shipping times vary greatly from one area to another and are dependent on the mail carrier service of the buyer's country.
• I pack all my orders with love, care and thought, while consciously trying to reduce my footprint on the environment and use recyclable or reusable packaging wherever possible.
• I send ALL my orders with a tracking number, which is sent out to the buyer as soon as the item ships out. It ensures safety and trackability till the package reaches its destination. 
• Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. The customs are charged by the buyer's country and I have no way of knowing or predicting any custom charges that may apply.
• I track each order till it gets to its destination safely, and if I notice any delays or problems, I will contact the buyer with the details.
• The information you provide at checkout is completely safe. I DO NOT share any of the buyer information on any platform. I only use it to communicate with the buyer directly, regarding their order.